DataCard CP60 Guide d'installation

11111 Bren Road WestMinnetonka, MN 55343-9015952.933.1223952.933.7971 FAXDatacard is a registered trademark of DataCard Corporation.July 2005 558871

Page 5Loading cards1 Open the input hopper cover. 2 Remove cards from the original package. Tips: Handling cards• Cards can stick together: Slide or f

Page 95MS-01430 Mag Stripe ErrorControl information passed through by the printer driver was not accepted by the magnetic stripe module.Possible Cause

Page 96MS-01435 No Mag StripeThe magnetic stripe module is not installed or detected.Possible Cause 1: Magnetic stripe data was sent to the printer

Page 97PR-01703 Printhead ErrorThe printhead cam is not in the correct position to print.Possible Cause: An internal printer component is stuck in the

Page 98Turn the page for information about the next message.

Page 99PR-01705, PR-01706 Card JamThe card is stuck or lost in the printer.Possible Cause: The card is stuck in the print area. Solution: Release the

Page 100• If cards get stuck often, replace the cleaning roller and run a cleaning card. If the problem remains, clean the printer rollers.If you ca

Page 101PR-01710 EEPROM ErrorFactory settings read problem.Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on

Page 102PR-01715, PR-01716 Cover OpenThe cover was opened during printing.Possible Cause: The top cover was not closed securely or was opened during

Page 103PR-01718 Printhead TempThe printhead temperature is too high.Possible Cause: The printer detects a temporary heat buildup while printing.Solut

Page 104PR-01719 Printhead ErrorThe printhead is not installed or detected.Possible Cause: The printhead cartridge is not installed or the cables ar

Page 63 Place the cards in the input hopper. The diagram shows the typical locations for the magnetic stripe and smart card chip.4 Push the input h

Page 105PR-01720 Ribbon ErrorThe print ribbon index mark was not found.Possible Cause 1: The print ribbon is not installed correctly.Solution 1: Remov

Page 106PR-01721 EEPROM ErrorOperational settings read error.Possible Cause: The printer had a temporary failure.Solution: Power the printer off and

Page 107PR-01723 Hardware ErrorGeneral printer fault.Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (Dis

Page 108Turn the page to see information about the next message.

Page 109PR-01724 Ribbon BreakThe print ribbon is broken.Possible Cause 1: The print ribbon has broken or is not installed.Solution 1: Trim the broken

Page 110• You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is designed to allo

Page 111PR-01726 Ribbon OutOut of print ribbon.Possible Cause 1: The print ribbon cartridge is empty.Solution 1: Reload the print ribbon cartridge. Ch

Page 112PR-01730 Printhead ErrorUnable to read the printhead temperature. Possible Cause 1: The printhead cable is not attached to the printhead car

Page 113PR-01737 Ribbon LowThe print ribbon is low.This message does not indicate a problem; it means that at least 90 percent of the print ribbon has

Page 114PR-01738 Ribbon ErrorThe printer cannot identify the ribbon installed.Possible Cause 1: You have installed an unsupported print ribbon.Solut

Page 7Loading print ribbon1 Open the printer cover.2 Remove the ribbon cartridge.3 Remove both used ribbon spools from the cartridge (if present).Tips

Page 115SC-01804 No Smart CardThe smart card module is not installed or detected. Possible Cause 1: Smart card data was sent to the printer and a smar

Page 116IndexAaddress modenetwork set up 30setting 55arrow keys 10ASCII data stream 38Bbacklighting, LCD 53built-in Ethernet option 3,

Page 117communication error 80configurationLCD menu 53network 23tools 19connectionEthernet 3, 27USB 3, 28cover 1cover arm 3cover ope

Page 118FFAQ iiFCC notice 124features and requirementsdriver data format 16Open Card 17file2prn utility 23, 74firmware revision 48flash

Page 119Llatch 1LCD panelbacklighting 53change settings 53components 10location 1menu 46tips for success 45Linuxsupported operating syst

Page 120network (continued)connect data cable 27permissions 27port 2, 27requirements 25set up printer 30set up tools 23view IP address

Page 121print serverwired 27, 28wireless 27, 29printercleaning 39cleaning the rollers 41components 1, 3driver set up 35Ethernet option

Page 122ribbonsee print ribbon 7ribbon break message 109ribbon cartridge, loading 7ribbon error message 105ribbon out message 111rollercle

Page 123tools 23trademarks 128troubleshooting 61turning on the printer 9UUp Arrow key 10USB portconnect print server 28location 2wired p

Page 124Safety and compliance (FCC)Regulatory complianceNotice for USA (FCC notice)This equipment generates, uses, and can radiate radio frequency e

Page 85 Load the new roll of print ribbon on the cartridge.— Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until

Page 125Notice for EuropeWe hereby certify that the CP60 Card Printer complies with EMC Directive 89/336/EEC and R&TTE Directive 1999/5/EC. This p

Page 126Notice to Users of All CP60 PrintersThe printer emits radio-frequency waves and must be used as installed and recommended by Datacard Group,

Page 127SafetyAll Datacard® brand products are built to strict safety and reliability specifications in accordance with UL60950 and Canadian requireme

Page 128AcknowledgmentsMicrosoft, Windows NT, and Windows are trademarks or registered trademarks of Microsoft Corporation.Advanced Imaging Technolo

11111 Bren Road WestMinnetonka, MN 55343-9015952.933.1223952.933.7971 FAXDatacard is a registered trademark of DataCard Corporation.July 2005 558871

Page 9Power on the printerPlug in the printer to power it on. The printer does not have a power switch.1 Make sure the power supply cord connects to t

Page 10The LCD panelThe CP60 Card Printer with built-in Ethernet includes an LCD panel. The LCD panel has a 2-line display, four keys, and the Statu

Page 11— See "Printer messages" on page 65 for details about messages.• Status: Information about the printer, including printer card counts

Page 12— Press the Enter key again to return to the menu.— Scroll to “Exit” and press the Enter key to leave a choice. Repeat as needed to leave t

Page 13Make a printer test card1 Power off the printer.2 Confirm that cards and print ribbon are loaded in the printer.— If the printer has a magneti

Page 145 After it is printed, remove the card from the output hopper. Tips for success• Allow 30 to 60 seconds for the printer to begin printing the

Information resources for the CP60 Card Printer CP60 Quick Install GuideThe Quick Install Guide, packed at the top of the printer carton, shows you th

Page 15Data formats for the CP60 Card PrinterAll CP60 printers are shipped with the CP Driver CD-ROM, and can print cards sent by the CP Driver (when

Page 16CP Driver dataThe printer can be used with the CP Driver installed on a PC. The CP Driver receives data from your Windows application and for

Page 17Open Card data formatThe Open Card data format uses ASCII data. Any host computer that can generate an ASCII (text) data stream and send it to

Page 18ribbon and ignore the color and topcoat panels. The magnetic stripe (if it is encoded) must be located on the side of the card opposite the p

Page 19Data formats summaryThe following table summarizes the requirements and features for each data format. Open Card CP DriverSource of data Any h

Page 20Features:• Print on both sides• Portrait or landscape orientation• Rotate card 180 degrees• Rotate fields• Full-color or monochome printing•

Page 21Printer InstallationThis section describes the following:• Site requirements• Useful tools for network installation and setup• Preparing the pr

Page 22Site requirementsOperating environment• Relative humidity: 20% to 80% non-condensing• Temperature: 60° F to 95° F (15° C to 35° C) Electrical

Page 23Useful toolsWhen you set up a CP60 Card Printer with Built-in Ethernet feature, you might use several tools. These tools are part of the networ

Page 24• tiff2opencardThe Open Card CD-ROM includes the tiff2opencard utility, which you use to prepare logos (graphics) before sending then to the

539398-201 Page iiiAbout the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1The outside of the printer . . . . . . . . . . . . . . .

Page 25Network installationA networked printer is connected to a network without a computer (PC) between the printer and network.Depending on printer

Page 26— When using the printer from an operating system with permissions, such as Windows XP, 2000, or NT, users must have the same permissions as

Page 27Connect the printer to the networkTo connect the printer to the network, use one of the following methods:• Connect the printer using the Ether

Page 28Use the USB port and a wired print server1 Connect the print server to the printer using a USB cable.2 Connect the print server to the networ

Page 29Use the USB port and a wireless print server 1 Install the wireless network adapter, including the driver files, to a nearby PC. Follow the ins

Page 30Set up the network printerSet the CP60 Card Printer with the Built-in Ethernet feature for the type of network addressing you plan to use. D

Page 31— Press the Enter key to leave the current value. — Press the Up or Down Arrow key to scroll to a value and press Enter to view the value.—

Page 32— If you choose Static IP, the second line of the LCD panel shows “IP Address.” — Work with your network personnel to obtain the IP address

Page 33— Press the Enter key. The current value appears with the cursor under the first byte. Use the same process as for the IP address to set the s

Page 34Set the Data FormatThis section applies only to the CP60 printer with the Built-in Ethernet and Open Card features. Before you send any data

Page ivSet LCD Backlighting . . . . . . . . . . . . . . . 53Set the Data Format. . . . . . . . . . . . . . . . 54Set the Address Mode . . . . . . . .

Page 35Set up for your card designThe steps to set up for your card design depend on the Data Format you use.Set up for CP Driver1 Install the CP Driv

Page 36SNMP SupportThe CP60 Card Printer with the Built-in Ethernet feature supports the following SNMP (simple network management protocol) feature

Page 37Print a cardFirst, make sure the printer is installed and ready (see "Printer Installation" on page 21). Then, see "Data formats

Page 38Using the Open Card data formatA printer with the Open Card feature can receive card data from any host computer that sends an ASCII (text) d

Page 39Cleaning the printerRun a cleaning card and change the cleaning sleeve when changing the print ribbon. Make sure that all cards sent to the pri

Page 409 Make sure “> Cleaning Card” is displayed on the second line of the LCD panel and press the Enter key.The printer moves the card through

Page 41Cleaning the printer rollersThe printer rollers move the card during printing or cleaning operations. Clean the rollers when problems occur suc

Page 422 Clean the permanent cleaning rollers (at location 1), transport area rollers (at locations 2, 3, 4, 5), and duplex rollers (at location 6)

Page 43Getting the most out of your printerTo get the best quality cards and to maintain printer performance, follow these tips for success: • Use the

Page 44• Use cables that meet specifications and connect them correctly.• Keep cards and Datacard®-certified supplies on hand and store them safely.

Page vMS-01425 Mag Stripe Error . . . . . . . . . . 91MS-01426 EEPROM Error. . . . . . . . . . . 92MS-01427 or MS-01428 Mag Stripe Error . . . . . .

Page 45Printer LCD settingsUsing the LCD panel, you can:• View settings and data• Change settings• Run a cleaning cardTips for success• You can access

Page 46LCD menu systemThe menu system has three major branches. Use the Status menu to view settings and data about the printer. Use the Configurati

Page 47View status settingsBegin when the LCD panel shows “Printer Ready” on line 1 of the display. To view Status information:1 Press the Enter key t

Page 48View the Firmware RevisionUse the firmware revision display at the request of your service provider, or to decide whether to use the firmware

Page 49View Card Counts1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Card Counters” on line 22 Press the Enter

Page 50View the Data Format1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2.2 Press the Enter

Page 51View the Network Address Mode, IP Addresses, and MAC Address1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display

Page 527 Press the Enter key to display the subnet mask.8 Press the Enter key to return to the Status menu. “Gateway Addr” is displayed on line 2.9

Page 53Change settingsBegin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings:1 Press the Enter key to enter the m

Page 542 Press the Enter key to display the current value.3 Press the Up or Down Arrow key to change the backlighting. The display changes to show t

Page 1About the printerThis guide applies to CP60 Card Printer. The information also applies to the SP60 Card Printer. The printers include the Built-

Page 553 Press the Up or Down Arrow key to display the data format you want. Possible values are CP Driver, Open Card (requires the Open Card option),

Page 561 With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed to display “DHCP/Static IP” on line 2.2 Press the Enter

Page 57Set the IP Address, Subnet Mask, and Gateway AddressTips for Success• The printer address mode must be “Static IP” to set these values. (If the

Page 584 Press the Up or Down Arrow key to change the IP address. (Press and hold the Up or Down Arrow key to change the value quickly.)5 When the f

Page 59Set the K PowerTips for Success• Set the K Power value to change the darkness—or intensity—of printing with monochrome ribbon (or the monochrom

Page 60Turn the page for the next section.

Page 61TroubleshootingWhat is the problem? Try this:1 A message appears on the PC or LCD panel.• Click the Help button on the message box to see possi

Page 625 The printer does not respond when printing a card or when clicking “Resume” on the Printer Toolbox.• Make sure the printer is plugged in. S

Page 63Printer suppliesDatacard®-certified ribbon kits and cleaning supplies are available for the printer. Ribbon kits contain a roll of print ribbon

Page 64Available monochrome colors include:Cleaning suppliesIn addition to the cleaning supplies included in the ribbon kit, it is recommended that

Page 2Ports are located on the left side of the printer. Network Port: Use the Ethernet port to connect a printer with the Built-in Ethernet feat

Page 65Printer messages The CP60 Card Printer with the Built-in Ethernet displays messages on the LCD panel. If the Data Format is set to CP Driver, m

Page 66DM-00760 Duplex ErrorThe duplex mechanism did not reach the correct position. Possible Cause 1: A card or object is jammed in or near the dup

Page 67DM-00762 Duplex JamThe card is stuck in the duplex module.Possible Cause 1: A card is jammed in or near the duplex unit. Solution 1: Open the

Page 68DM-00765 No DuplexThe duplex module is not installed or detected.Possible Cause 1: The driver was set to use automatic duplex and a duplex mo

Page 69DM-00767 Duplex JamThe card is lost in the duplex module.Possible Cause 1: A card is jammed in or near the duplex module. Solution 1a: Open the

Page 70IS-01206 No Card PickedA card was not picked successfully. Possible Cause 1: The input hopper is empty. Solution 1: Fan the edges of the card

Page 71SY-01305 Data ErrorThe setting sent to the printer does not match printer features.Possible Cause 1: A setting was sent to the printer for a mo

Page 72SY-01306 Data ErrorThe setting value you selected is not valid. Possible Cause 1: The value sent to the printer does not apply to the printer

Page 73SY-01310 Flash ErrorEEPROM flash data error.Possible Cause 1: A transmission problem occurred.Solution 1: Send the file or data again. You can

Page 74SY-01312 Flash errorEEPROM flash size error.Possible cause: A logo was downloaded to the printer (using the file2prn utility) and the logo re

Page 3The inside of the printerCover Arm: Holds the cover and printhead cartridge in place.Printhead Cartridge: Applies the image to the card. The lab

Page 75SY-01314 Flash ErrorWarning! EEPROM flash write error.Possible Cause 1: A transmission problem occurred.Solution 1: Click Retry on the message

Page 76SY-01317 Memory ErrorMemory error.Possible Cause 1: The printer memory does not accept the data.Solution 1: Power off the printer. Wait one m

Page 77SY-01325 Data ErrorThe options, ribbon, or supply materials installed do not match settings or card data.Possible Cause 1: The printer has an u

Page 78Tips for success • You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is

Page 79SY-01327 Data ErrorThe request sent to the printer is not supported.Possible Cause 1: The printer features (such as magnetic stripe) have chang

Page 80SY-01331 Comm ErrorData transmission error.Possible Cause 1: The system has a temporary communication problem.Solution 1: Print the card data

Page 81SY-01332 Hardware ErrorGeneral printer fault.Possible Cause 1: The printhead cable is not attached to the printhead cartridge.Solution 1: Power

Page 82MS-01401, MS-01402, MS-01403 Mag Stripe DataData sent does not match requirements for track 1.Possible Cause 1: Data sent includes more chara

Page 83MS-01404, MS-01405, MS-01406 Mag Stripe ErrorParity error reading data on track 1, 2 or 3.What is Parity?• Parity is special data used when enc

Page 84MS-01407, MS-01408, or MS-01409 Mag Stripe ErrorLRC error reading data on track 1, 2, or 3.What is LRC?• LRC is special data used when encodi

Page 4• Printers with “U” printing can print one color (monochrome) only. “C” printing is full-color or monochrome (with specific ribbons).• All CP6

Page 85MS-01410, MS-01411, or MS-01412 Mag Stripe ErrorStart Sentinel error reading data on track 1, 2, or 3.What is a Start Sentinel?• A Start Senti

Page 86MS-01413, MS-01414, or MS-01415 Mag Stripe ErrorEnd Sentinel error reading data on track 1, 2, or 3.What is an End Sentinel?• An End Sentinel

Page 87MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card JamA card was stuck when attempting to read or write magnetic stripe data on the card.Pos

Page 88Turn the page to see information about the next message.

Page 89MS-01424 Mag Stripe ErrorUnable to read any data from the card.Possible Cause 1: The cards in the input hopper do not have a magnetic stripe.So

Page 90• This message can appear if the automatic start sentinel adjustment (autoSSA) command does not complete successfully. See the information di

Page 91MS-01425 Mag Stripe ErrorUnexpected magnetic stripe coercivity value.Possible Cause: The magnetic stripe module received an unexpected value th

Page 92MS-01426 EEPROM ErrorMagnetic stripe module settings EEPROM read or write error.Possible Cause: The magnetic stripe module had a temporary fa

Page 93MS-01427 or MS-01428 Mag Stripe ErrorConfiguration information passed through by the printer driver was not accepted by the magnetic stripe mod

Page 94MS-01429 Mag Stripe DataData sent to a track does not match the requirements for that track.Possible Cause 1: Data sent uses a different enco