DataCard SP75 Plus Guide d'installation

SP75 Printer Guide559455-001 Rev. AMarch 2005

Page 5Loading cards1 Open the input hopper cover. 2 Remove cards from the original package. Tips: Handling cards• Cards can stick together: Slide or f

Page 95OP-01615, OP1665 L1 or L2 Supply OutOut of supply material in the laminator.Possible Cause 1: The supply roll is empty.Solution 1: Replace the

Page 96L2 laminator. Ask your administrator if you are not sure which material to load for this laminator.• Insert the cartridge marked L1 in the L1

Page 97OP-01616 Lam EEPROM ErrorOperational settings read problem in the laminator.Possible Cause: The laminator had a temporary failure. Solution: Po

Page 98OP-01619 Comm ErrorThe laminator is unable to communicate with the printer.Possible Cause: The laminator had a temporary failure. Solution: P

Page 99OP-01620 Wait for TempPlease wait while the laminator reaches temperature. Possible Cause: The temperature of the heated roller in the laminato

Page 100OP-01621, OP-01671 Supply LowSupply material in the laminator is low. This message does not indicate a problem; it means that at least 90 pe

Page 101OP-01622, OP-01672 Supply ErrorThe printer cannot identify the supply material in the laminator.Possible Cause 1: You have installed a roll of

Page 102OP-01623 Lam Hardware ErrorHardware problem in the laminator.Possible Cause: The laminator had a temporary failure. Solution: Power the prin

Page 103OP-01624, OP-01674 Card JamA card is lost in the laminator.Possible Cause 1: A card is stuck in the laminator. Solution 1a: Release or remove

Page 104Related Topics:"Cleaning the printer" on page 21

Page 63 Place the cards in the input hopper. The diagram shows the typical locations for the magnetic stripe and smart card chip.4 Push the input ho

Page 105OP-01651 No L2 LaminatorThe L2 laminator is not installed or detected. Possible Cause: Printing Preferences, Properties, or Document Defaults

Page 106PR-01703 Printhead ErrorThe printhead cam is not in the correct position to print.Possible Cause: An internal printer component is stuck in

Page 107PR-01705, PR-01706 Card JamThe card is stuck or lost in the printer.Possible Cause: The card is stuck in the print area. Solution: Release the

Page 108• If you are printing on StickiCard™ adhesive-backed plastic cards, this message can appear. Datacard® recommends that you clean the printer

Page 109PR-01710 EEPROM ErrorFactory settings read problem.Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on

Page 110PR-01715 Cover OpenThe cover was opened during printing. Possible Cause: The top cover was not closed securely or was opened during printing

Page 111PR-01718 Printhead TempThe printhead temperature is too high.Possible Cause: The printer detects a temporary heat buildup while printing.Solut

Page 112PR-01719 Printhead ErrorThe printhead is not installed or detected.Possible Cause: The printhead cartridge is not installed or the cables ar

Page 113PR-01720 Ribbon ErrorThe print ribbon index mark was not found.Possible Cause 1: The print ribbon is not installed correctly.Solution 1: Remov

Page 114PR-01721 EEPROM ErrorOperational settings read error.Possible Cause: The printer had a temporary failure. Solution: Power the printer off an

Page 7Loading print ribbon1 Open the printer.2 Remove the ribbon cartridge.3 Remove both used ribbon spools from the cartridge (if present).Tips: Hand

Page 115PR-01723 Hardware ErrorGeneral printer fault.Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. If

Page 116Turn the page to see information about the next message.

Page 117PR-01724 Ribbon BreakThe print ribbon is broken.Possible Cause 1: The print ribbon has broken or is not installed.Solution 1: Trim the broken

Page 118• If the print ribbon is stuck to the card, the Intensity setting might be so high that printing causes the ribbon to stick to the card. Low

Page 119PR-01726 Ribbon OutOut of print ribbon.Possible Cause 1: The print ribbon cartridge is empty.Solution 1: Reload the print ribbon cartridge. Ch

Page 120PR-01730 Printhead ErrorUnable to read the printhead temperature. Possible Cause 1: The printhead cable is not attached to the printhead car

Page 121PR-01737 Ribbon LowThe print ribbon is low.This message does not indicate a problem; it means that at least 90 percent of the print ribbon has

Page 122PR-01738 Ribbon ErrorThe printer cannot identify the ribbon installed.Possible Cause 1: You have installed an unsupported print ribbon.Solut

Page 123SC-01804 No Smart CardThe smart card module is not installed or detected. Possible Cause 1: Smart card data was sent to the printer and a smar

Page 124IndexAaddress modesetting 40arrow keys 15Bbacklighting, LCD 39built-in Ethernet port 2Ccable guides 2cardcounters 34handling 5

Page 85 Load the new roll of print ribbon on the cartridge. — Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push unti

Page 125display, see LCD panel 15DM messages 53Down Arrow key 15duplex messages 53duplex unit 1DuraGard laminate supply 26Eelectrical requ

Page 126Llaminatesee laminator material 9laminator cartridgeloading 9laminator materialloading 9part numbers 26laminatorscleaning cards 28

Page 127Nnetworkchange printer settings 39port 2view IP address 35, 37, 38no mag stripe error 85OOP errors 86operating environment 51opt

Page 128RReady key 1, 15related manuals iiribbonsee print ribbon 7ribbon break message 117ribbon cartridge, loading 7ribbon error message

Legal Notices (FCC)Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt t

11111 Bren Road WestMinnetonka, MN 55343-9015952.933.1223952.933.7971 FAXwww.datacard.comDatacard® is a registered trademark of Datacard® Corporation.

Page 9Loading laminator supply materialIf your printer has locks, unlock and lift the top cover to release the laminator cartridge(s).1 Remove the lam

Page 10— Make sure the supply material is between the guides on both the take-up and supply sides of the cartridge.6 Close the laminator cartridge

Page 11Status lightThe front of the printer has a light on the LCD panel that provides information about the current state of the printer.At startup,

Page 12Steady Amber The printer is paused (without an error) or is initializing. Blinking Amber The printer has an error. Check the following:• See

Page 13Check the PC connectionThe printer and PC are connected when the printer is set up. Before you begin processing cards, make sure the connection

Page 14Power on the printer1 With the power off (press “O” on the power switch), connect the power cord to the printer power receptacle. 2 Power on

Information resources for the SP75 Printer SP75 Printer GuideThe Printer Guide (this document) contains operating information for the printer. SP75 Qu

Page 15The LCD panelThe SP75 Card Printer includes an LCD panel. The LCD panel has a 2-line display, four keys, and the Status light.This section desc

Page 16• Status: Information about the printer, including printer card counts and network settings. To view status details: — Press the Enter key

Page 17Opening Properties or Printing PreferencesBegin with the printer connected to the PC and powered on so values are saved correctly.1 Choose Star

Page 185 The dialog box opens.6 View settings or change settings.— Make sure that driver settings match printer features and supplies used.— The P

Page 19Open the Printer ToolboxThe Printer Toolbox icon is located in the lower right corner of the Windows desktop. The icon shows the status of comm

Page 20The Printer Toolbox displays:• The current state of communication between the driver and printer.• Message text, if there are any messages. •

Page 21Cleaning the printerRun a cleaning card and change the cleaning sleeve when changing the print ribbon. Make sure that all cards sent to the pri

Page 2211 Discard the used cleaning card and used sleeve. 12 Place a new cleaning sleeve on the spindle (1).13 Remove the protective cover from the

Page 23 Getting the most out of your printerTo get the best quality cards and to maintain printer performance, follow these tips for success: • Use th

Page 24• Follow instructions carefully when replacing supplies, correcting problems, cleaning the printer, and replacing parts. • Use cables that me

539409-001 Rev. A Page iiiContentsAbout the printer . . . . . . . . . . . . . . . . . . . . . 1Loading cards . . . . . . . . . . . . . . . . . . . . .

Page 25Printer suppliesDatacard®-certified ribbon kits and cleaning supplies are available for the printer. Ribbon kits contain a roll of print ribbon

Page 26Monochrome print ribbonSeveral colors of monochrome (single-color) print ribbon are available for the SP75 printer. A roll of ribbon prints 1

Page 27A laminator can apply any of the following types of laminator supply materials:Name Part numberDuraGard 0.5 Mil Clear laminate 562750-001DuraGa

Page 28You might use custom materials similar to those listed above.Cleaning suppliesIn addition to the cleaning supplies included in the ribbon kit

Page 29Printer InstallationThis Guide does not provide installation information. Use the following for guidance on installing the printer.• SP75 Quick

Page 30Printer LCD settingsUsing the LCD panel, you can:• View settings and values• Change settings• Run cleaning cards Tips for success• You can ac

Page 31LCD menu systemThe menu system has three major branches. Use the Status menu to view settings and data about the printer. Use the Configuration

Page 32View status settingsBegin when the LCD panel shows “Printer Ready” on line 1 of the display. To view Status information:1 Press the Enter key

Page 33View the Firmware RevisionUse the firmware revision display at the request of your service provider, or to decide whether to use the firmware u

Page 343 Press the Enter key to view the total number of cards printed on this printer.4 Press the Enter key to return to Card Counters. “Cycle Coun

Page iv Run diagnostics commands . . . . . . . . . . . 45Run a printer cleaning card . . . . . . . . 45Run a laminator cleaning card . . . . . .

Page 3510 Press the Enter key to return to Card Counters. “Lost Cards” appears on line 2.11 Press the Enter key to view the total number of cards lost

Page 365 Press the Enter key to display the IP address. If the address mode is DHCP and the printer is not connected to an active DHCP network, the

Page 37View the Ribbon Type1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Printer Values” on line 2.2 Press the

Page 381 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Laminator 1” or “‘Laminator 2” on line 2.2 Press the Ent

Page 39Change settingsBegin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings:1 Press the Enter key to enter the m

Page 402 Press the Enter key to display the current value.3 Press the Up or Down Arrow key to change the backlighting. The display changes to show t

Page 411 With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed to display “DHCP/Static IP” on line 2.2 Press the Enter ke

Page 42Set the IP Address, Subnet Mask, and Gateway AddressTips for Success• The printer address mode must be “Static IP” to set these values. (If t

Page 434 Press the Up or Down Arrow key to change the IP address. (Press and hold the Up or Down Arrow key to change the value quickly.)5 When the fir

Page 44Set the Laminator Heater TemperatureAll SP75 printers have an L1 laminator and the Configuration Menu includes a Laminator 1 choice. Some SP7

Page vMS-01430 Mag Stripe Error . . . . . . . . 83MS-01431 EEPROM Error . . . . . . . . 84MS-01435 No Mag Stripe . . . . . . . . . 85OP-01604, OP-

Page 45Run diagnostics commandsBegin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings:1 Press the Enter key to en

Page 46• Running a printer cleaning card using the LCD panel is an alternative to using the “Clean Printer” button in the Printer Toolbox. See "

Page 47Run a laminator cleaning cardTips for Success• Run a laminator cleaning card only to remove particles of holographic or clear topcoat. If you d

Page 48 — If you place the card in the correct location within 30 seconds, the printer detects the card and begins running the card. The menu chang

Page 49TroubleshootingWhat is the problem? Try this:1 A message appears on the PC or LCD panel.• Click the Help button on the message box or find the

Page 505 The printer does not respond when I print a card or when I click “Resume” on the Printer Toolbox.• Make sure the printer is plugged in. See

Page 51Site requirementsOperating environment• Relative humidity: 20% to 80% non-condensing• Temperature: 60° F to 95° F (15° C to 35° C) Electrical r

Page 52Printer messages The SP75 Card Printer with the Built-in Ethernet displays messages on the LCD panel. Messages (that match up with printer me

Page 53DM-00760 Duplex ErrorThe duplex mechanism did not reach the correct position.Possible Cause 1: A card or object is jammed in or near the duplex

Page 54DM-00762 Duplex JamThe card is stuck in the duplex module.Possible Cause 1: A card is jammed in or near the duplex unit. Solution 1: Open the

Page 1About the printerThis guide applies to the SP75 printer.The outside of the printerPrinter Cover.Latch: Lift the latch to open the printer cover.

Page 55DM-00767 Duplex JamThe card is lost in the duplex module.Possible Cause 1: A card is jammed in or near the duplex unit. Solution 1a: Open the b

Page 56DM-00768 Lower Duplex JamThe card is lost in the lower duplex unit.Possible Cause 1: A card is jammed in or near the lower duplex unit.Soluti

Page 57DM-00769 Lower Duplex ErrorThe lower duplex unit did not reach the correct position. Possible Cause 1: A card or object is jammed in or near t

Page 58DM-00770 Lower Duplex JamThe card is lost in the lower duplex unit. Possible Cause 1: A card is jammed in or near the lower duplex unit. Solu

Page 59IS-01206 No Card PickedA card was not picked successfully. Possible Cause 1: The input hopper is empty.Solution 1: Fan the edges of the cards s

Page 60SY-01305 Data ErrorThe setting sent to the printer does not match printer features.Possible Cause 1: A setting was sent to the printer for a

Page 61SY-01306 Data ErrorThe setting value you selected is not valid. Possible Cause 1: The value sent to the printer does not apply to the printer a

Page 62SY-01310 Flash ErrorEEPROM flash data error.Possible Cause 1: A transmission problem occurred.Solution 1: Send the file or data again. You ca

Page 63SY-01314 Flash ErrorWarning! EEPROM flash write error.Possible Cause 1: A transmission problem occurred.Solution 1: Send the file or data again

Page 64SY-01317 Memory ErrorMemory error.Possible Cause 1: The printer memory does not accept the data.Solution 1: Power off the printer. Wait one m

Page 2On the left and back sides of the printer: Printer Guide Holder: Attach the holder and place the guide in it. Choose any convenient location.

Page 65SY-01325 Data ErrorThe options, ribbon, or supply materials installed do not match settings or card data.Possible Cause 1: The printer has an u

Page 66Tips for success • You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is

Page 67SY-01327 Data ErrorThe request sent to the printer is not supported.Possible Cause 1: The printer features (such as magnetic stripe or an L2 la

Page 68SY-01331 Comm ErrorData transmission error.Possible Cause 1: The system has a temporary communication problem.Solution 1: Print the card data

Page 69SY-01332 Hardware ErrorGeneral printer fault.Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Powe

Page 70MS-01401, MS-01402, MS-01403 Mag Stripe DataData sent does not match requirements for track 1, 2, or 3.Possible Cause 1: Data sent includes m

Page 71MS-01404, MS-01405, MS-01406 Mag Stripe ErrorParity error reading data on track 1, 2 or 3.What is Parity?• Parity is special data used when enc

Page 72MS-01407, MS-01408, or MS-01409 Mag Stripe ErrorLRC error reading data on track 1, 2, or 3.What is LRC?• LRC is special data used when encodi

Page 73MS-01410 Mag Stripe ErrorStart Sentinel error reading data on track 1, 2, or 3.What is a Start Sentinel?• A Start Sentinel is special data used

Page 74MS-01413 Mag Stripe ErrorEnd Sentinel error reading data on track 1, 2, or 3.What is an End Sentinel?• An End Sentinel is special data used w

Page 3The inside of the printerCover Arm: Holds the cover and printhead cartridge in place.Printhead Cartridge: Applies the image to the card.Print Ri

Page 75MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card JamA card was stuck when attempting to read or write magnetic stripe data on the card.Pos

Page 76Turn the page to see information about the next message.

Page 77MS-01424 Mag Stripe ErrorUnable to read any data from the card.Possible Cause 1: The cards in the input hopper do not have a magnetic stripe.So

Page 78• This message can appear if the automatic start sentinel adjustment (autoSSA) command does not complete successfully. See the information di

Page 79MS-01425 Mag Stripe ErrorUnexpected magnetic stripe coercivity value.Possible Cause: The magnetic stripe module received an unexpected value th

Page 80MS-01426 EEPROM ErrorMagnetic stripe module settings EEPROM read or write error.Possible Cause: The magnetic stripe module had a temporary fa

Page 81MS-01427 Mag Stripe ErrorConfiguration information or status request passed through by the printer driver was not accepted by the magnetic stri

Page 82MS-01429 Mag Stripe DataData sent to a track does not match the requirements for that track.Possible Cause 1: Data sent uses a different enco

Page 83MS-01430 Mag Stripe ErrorControl information passed through by the printer driver was not accepted by the magnetic stripe module. Possible Caus

Page 84MS-01431 EEPROM ErrorMagnetic stripe module settings EEPROM read error. Possible Cause: The magnetic stripe module had a temporary failure. S

Page 4• SP75 printers print in full-color (C) and have duplex or two-sided (2) printing. • SP75 printers have both USB and Ethernet data ports. Use

Page 85MS-01435 No Mag StripeThe magnetic stripe module is not installed or detected.Possible Cause 1: Magnetic stripe data was sent to the printer an

Page 86OP-01604, OP-01654 L1 or L2 Heater ErrorThermocouple problem in the laminator. Possible Cause: The laminator had a temporary failure. Solutio

Page 87OP-01611, OP-01661 Roller ErrorThe heated roller is not ready in the laminator.Possible Cause: The heated roller in the laminator is not in the

Page 88Turn the page to see information about the next message.

Page 89OP-01612, OP-01662 Card JamA card is stuck in the laminator.Possible Cause 1: A card is stuck in the laminator.Solution 1a: Turn the Laminator

Page 90If you cannot fix the problem, contact your service provider for assistance.Related Topics:"Cleaning the printer" on page 21

Page 91OP-01613, OP-01663 L1 or L2 Supply ErrorThe supply material is not ready in the L1 or L2 laminator.Possible Cause 1: The laminator cartridge is

Page 92• If the supply material was repaired, the wrong take-up spool might have been used. Repair the supply material again, using the correct take

Page 93OP-01614, OP-01664 Supply BreakThe supply material is broken in the laminator.Possible Cause 1: The supply material is broken. Solution 1: Fix

Page 94Turn the page to see information about the next message.