DataCard SD Series Guide de l'utilisateur télécharger pdf (Page 52)

40 Troubleshooting

Network Installation Troubleshooting

Card Printer Driver Problems

TheCardPrinterDriverandprintercanhavethefollowingcommunication

problems:

• TheCardPrinterDriverdoesnotdetectthenetwork‐connectedprinter

onpage 41.

• TheCardPrinterDriverdoesnotdetecttheUSB‐connectedprinteron

pag e 41.

• Driverstatu sorW indowsprintqueuedoesnotprovideexp e cted dataon

pag e 42.

Problem Solution

The network cable is

loose.

Reconnect the data cable to the network port and

the printer. Restart the printer.

The Status page of

Printer Properties shows

the printer is not

available, but the

printer shows

Ready on

the LCD panel.

Follow your network troubleshooting procedures to

isolate and test each component of the computer-

to-printer communication link.

Suggestions:

• Verify the computer-to-network connection by

accessing a network resource, such as a

network drive.

• The network administrator can test

communication between a server and the

printer.

• Make sure that the user is logged on to the

network.

The printer is not

configured with the

correct network

address

Make sure that the server name or IP address is

entered in the Port Settings or Configure Port dialog

box on the computer. For more information about

retrieving the printer’s IP address, refer to “Retrieve

the Printer IP Address” on page 17. Make sure that

Ready displays on the printer's LCD panel.

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DataCard SD Series Guide de l'utilisateur Page 52

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