DataCard SD Series Guide de l'utilisateur Page 1

Datacard® SD™ Series Card PrintersUser’s GuideMarch 2014Part No. 527400-001 Rev. A

x Chapter 6: Troubleshooting________________________________________________________ 35Locate a Problem Within the Card Production System ____________

A-10 SD460 Laminating SystemCard DesignSetupyourcarddesignusingyourcardproductionsoftwareoranotherapplication,suchasMicrosoftWord.Yo

SD Series Card Printer User’s Guide A-11 Clear Laminator Card Jam1. Openthelaminatoraccessdoor.2. RemovetheL1andL2(ifinstalled)laminator

A-12 SD460 Laminating SystemClean the LaminatorCleanthelaminatorwhenatleastonelaminator cartridgeisloadedwithholographicoverlaymaterial

SD Series Card Printer User’s Guide A-13 3. Removetheprotectivepaperfrombothsidesofthedouble‐sided,stickylaminatorcleaningcardandinsert

A-14 SD460 Laminating SystemD. Cleaning Carddisplaysonline2oftheLCDpanel.PresstheENTERkeytoentertheCleaning Cardmenu.

SD Series Card Printer User’s Guide A-15 5. Inspectthelaminatorcartridgesforparticles.Ifparticlesarepresent:A. Retrievethelaminatorcleani

A-16 SD460 Laminating System

xi 117: Reader not available ______________________________________________ 66118: Print ribbon type problem _________________________________________

xii Driver-Only Messages ______________________________________________________ 76500: The printer is not available __________________________________

SD Series Card Printers User’s Guide 1Chapter 1: IntroductionAbout this ManualThismanualprovidesuserinformationfortheSDSeriesCardPrinters.T

2 Introduction

SD Series Card Printers User’s Guide 3Chapter 2: About the PrinterAbout the SD Series Card PrintersThecardprinterappliesimages,text,andencoded

4 About the PrinterPrinter Top and Front

SD Series Card Printers User’s Guide 5 Printer Left Side

6 About the PrinterInside the Printer

SD Series Card Printers User’s Guide 7 Print Ribbon Cartridge

ii NoticePleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.Anyuse,operation,orrepairyouperformthatisnotin

8 About the PrinterPrinter with Laminator (SD460 System Only)

SD Series Card Printers User’s Guide 9 System LabelTheprinterconfigurationlabelonthesideofthecoverswingarmshowsthecomponentsinstalled.I

10 About the Printer

SD Series Card Printers User’s Guide 11Chapter 3: Using the SystemThissectionprovidesinformationabouthowacardtravelsthroughtheprinter,prin

12 Using the SystemCard Printer System OverviewThecardprinterisusedwithotherequipmentandsoftwaretocreateacardproductionsystem.Thesys

SD Series Card Printers User’s Guide 13 Printer ControlsThefrontpaneloftheprinterprovidesthecontrolsforoperatingtheprinter.Thefrontpane

14 Using the SystemLCD Panel MenusTheLCDpanelshowsthe printer’smenusanddisplaysprintermessagesorconditions.Referto“Respondto Message

SD Series Card Printers User’s Guide 15 User Button and LightTheprinter’sUSERbuttondisplayswithaborderoflightthatindicatesthesystemstatu

16 Using the SystemDown Arrow, Up Arrow, and Enter KeyUsethearrowkeystomovethroughtheprintermenusystem,andtheENTER keytomakeaselect

SD Series Card Printers User’s Guide 17 Retrieve the Printer IP AddressTheprintercandisplaythenetworkIPaddressituseswhenconnectedtothene

iii Compliance Statements Liability StatementTheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.Pleasedonotattemptt

18 Using the System7. PressENTER toreturntotheNetworkStatusmenu.Gateway Addressdisplaysonline2.8. PressENTER todisplaythegateway

SD Series Card Printers User’s Guide 19 Load and Replace SuppliesTopreparetheprintertoprintcards,loadblankcardstockintotheinputhopper(o

20 Using the SystemLoad the Print RibbonLoadtheprintribbonwhenyouinstalltheprinterandwhentheribbonrunsout.1. Opentheprintercover.2.

SD Series Card Printers User’s Guide 21 Install the Ribbon CartridgeInstalltheassembledprintribboncartridgeintotheprinter.1. Opentheprinter

22 Using the System

SD Series Card Printers User’s Guide 23Chapter 4: Printing CardsBefore Starting to PrintThissectionexplainshow toprintacard.Makesurethat:•

24 Printing CardsPrint CardsMakesurethatcardsareloadedintheprinteroravailabletoinsertwhenprompted.Forthestepstofollow,referto“L

SD Series Card Printers User’s Guide 25 6. ClickPrinttosendthecardtotheprinter.7. Attheprinter,insertacardinthesinglefeedslot,ifn

26 Printing Cards

SD Series Card Printers User’s Guide 27Chapter 5: System MaintenanceClean the PrinterTheprinterperformsbestwhenitiscleanedonaregularbasis.

iv Regulatory ComplianceThesenoticesapplytotheDatacardprinterandallDatacardaccessorydevicesthatconnecttotheprinter.FCC NoticesThisdev

28 System MaintenanceClean the PrintheadCleantheprintheadwhen:• Theprintheadisreplaced.• Thereareunprintedlinesonthefinishedcard.This

SD Series Card Printers User’s Guide 29 5. Replacetheprintribboncartridge.Avoidbumpingtheprintheadwhenyouinstalltheprintribboncartridge

30 System MaintenanceRun a Printer Cleaning CardRunacleaningcardtocleandebrisfromtheinsideoftheprinterandfromthehopperrollers.Thec

SD Series Card Printers User’s Guide 31 2. UsetheLCDmenusystemtostartthecleaningcycle.A. BeginwhentheprinterdisplaysReadyandtheUSER

32 System MaintenanceF. Insert cleaning carddisplaysontheLCDpanel.Ifyouhaveamanualfeedprinter,insertthecleaningcard.PresstheUSER

SD Series Card Printers User’s Guide 33 HINTS&TIPS• Usethecleaningcardonetimeonly.• Changethecleaningsleeveeachtimeyoucleanthep

34 System Maintenance

SD Series Card Printers User’s Guide 35Chapter 6: TroubleshootingThissectionhelpsyouidentifyandfixbasicissuesthatcanoccurduringprinting.

36 TroubleshootingLocate a Problem Within the Card Production SystemFortypicalcomponentsofthesystem,referto“CardPrinterSystemOverview ”on

SD Series Card Printers User’s Guide 37 Locate a Problem with Basic Printer FunctionsIfthesystemisnotworkingasexpected,followthesestepsint

v Host Device Labeling Requirement NoticeTomeettheFCCandIndustryCanadahostdevicelabelingrequirements,anyhostequipmentincorporatingthe5

38 Troubleshooting5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthestepstofollow,refertoyourprinter’sDriverGui

SD Series Card Printers User’s Guide 39 USB Installation Troubleshooting Problem SolutionThe cable

40 TroubleshootingNetwork Installation Troubleshooting Card Printer Driver ProblemsTheCardPrinte

SD Series Card Printers User’s Guide 41 The Card Printer Driver does not detect the network-connected printer

42 TroubleshootingDriver status or Windows print queue does not provide expected data Card Appeara

SD Series Card Printers User’s Guide 43 Something did not print Problem Probable Cause SolutionNoth

44 TroubleshootingPrinting includes unexpected data The color printing has flaws

SD Series Card Printers User’s Guide 45 Printing is blurred. The cards have a matte, not glossy, finish. Use cards that meet the requirements for the

46 TroubleshootingThe printing is too light Problem Probable Cause SolutionPhotos look faded. The

SD Series Card Printers User’s Guide 47 The printing is too dark The monochrome printing has flaws

vi Notice for JapanJapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatementKorea Communications Commission (KCC) statementCalifor

48 TroubleshootingMagnetic Stripe ProblemsTobegintroubleshootingamagneticstripeproblem,firstprintamagneticstripetestcardfromPrinterMa

SD Series Card Printers User’s Guide 49 The magnetic stripe data was sent in an encoding format not supported by the track. Review the encoding format

50 TroubleshootingLaminator ProblemsThissectiondescribesproblemsthatmightoccurwhenyouareusingalaminatortoapplyoverlaytothecard.Patc

SD Series Card Printers User’s Guide 51 There are scratches or particles under the patch.The inside of the printer is dirty.Clean the printer. Refer t

52 TroubleshootingThe patch shows opaque areas at the leading edge of the card.The temperature for applying the overlay is too high.Decrease the lami

SD Series Card Printers User’s Guide 53 Topcoat Appearance Problems Problem Probable Cause Solution

54 TroubleshootingThe topcoat shows opaque areas along a short edge of the card.The temperature for applying the topcoat is too high.Decrease the lam

SD Series Card Printers User’s Guide 55 Use Advanced Troubleshooting ToolsPrinterManagerprovidesaccesstocarddesignsettingsandadditionaltroub

56 TroubleshootingMessages and ConditionsWhentheprintercannotprocessthecardsent,itissuesacondition.TheLCDpanelonthefrontpanelshows

SD Series Card Printers User’s Guide 57 109 Print ribbon problem Amber Flash Off Off None110 Print ribbon out or missing Amber Flash Off Off Warning11

vii Revision LogSD Series Card Printers User’s GuideRevision Date Description of ChangesA March 2014 First release of this manual (formerly Part No. 5

58 Troubleshooting No. LCD Message User LightSupply Light Card Light Laminator Light Sound177 Lam

SD Series Card Printers User’s Guide 59 211 L1 heater problem Green FlashOff Off Red Flash Error212 L2 heater problem Green FlashOff Off Red Flash Err

60 TroubleshootingMessages from the XPS Card Printer Driver on the PC• TheCardPrinterDriverdisplaysthesamemessagesasthoseontheprinterLC

SD Series Card Printers User’s Guide 61 Respond to MessagesYoucanrespondtoprintermessagesusingtheprinterfrontpanelbuttonsorbyclickingth

62 Troubleshooting103: Printer problemTheprinterhadanerror.Thecardwillbecanceled.1. PresstheprinterPOWERbuttontopowerofftheprinte

SD Series Card Printers User’s Guide 63 106: Magstripe data not foundTheprinterdidnotfindmagneticstripedataoncard.1. Makesurethatyouare

64 Troubleshooting108: Magstripe read no dataTheprinterdidnotfindanymagneticstripedataoncard.Thecardwillbecanceled.1. Makesurethat

SD Series Card Printers User’s Guide 65 111: Card not pickedTheprinterdidnotpickacard.To completethecurrentcard:Forprinterswithaninput

66 Troubleshooting116: Magstripe not availableTheprinterdoesnothaveamagneticstripeoption.Thecardwillbecanceled.Removemagneticstripeda

SD Series Card Printers User’s Guide 67 118: Print ribbon type problem Theprintercannotusetheribboninstalled.Thecardwillbecanceled.Useribb

viii

68 Troubleshooting121: Print ribbon not identifiedTheprintercannotusetheribboninstalled.Thecardwillbecanceled.Useribbondesignedforthis

SD Series Card Printers User’s Guide 69 149: Option not installedTheprinterdoesnotsupportthepersonalizationbeingrequestedforthecard.Theca

70 Troubleshooting171: Insert same card side 1 up1. Takethe cardfromtheprinterandturnitoverendtoendsoside1isfacingup.2. Insertth

SD Series Card Printers User’s Guide 71 197: Laminator entry card problemThecardisnotwhereitshouldbeinthelaminator.1. Openthelaminator.2.

72 Troubleshooting202: L1 supply out or missingThelaminatordoesnothaveusablesupplies.1. Openthelaminator.2. Replacethesupply.3. Closet

SD Series Card Printers User’s Guide 73 208: L2 supply type problemThelaminatorcannotusethesupplyinstalled.Usesuppliesdesignedforthislamina

74 Troubleshooting215: L1 heater roller problemThelaminatorhasencounteredacriticalerror.Thecardwill becanceled.1. PresstheprinterPower

SD Series Card Printers User’s Guide 75 221: Bar code scanner problem1. OpenthelaminatorandremovetheL1cartridge.2. Verifythesupplyhasbar

76 TroubleshootingDriver-Only MessagesThefollowingmessagesar eissued bytheCardPrinte rDriveranddisplayinamessageboxonthePCthatsen

SD Series Card Printers User’s Guide 77 505: USB communication issueAnimportantdrivercomponentisnotrunning.Thecardwi ll becanceled.1. Rest

ix ContentsChapter 1: Introduction ____________________________________________________________ 1About this Manual____________________________________

78 TroubleshootingDriver SDK MessagesThefollowingmessagesareissuedwhenyouusetheCardPrinterDriverSoftwareDevelopmentKit(SDK)todefine

SD Series Card Printer User’s Guide A-1Appendix A: SD460 Laminating SystemThisappendixprovidesinformationabouttheSD460laminatingsystem.About

A-2 SD460 Laminating SystemOutside the LaminatorUsethefollowinginformationtobecomefamiliarwiththelaminator.Laminator Back and Left Side

SD Series Card Printer User’s Guide A-3 Laminator Status LightThestatuslightshowsthestatusofthelaminator:

A-4 SD460 Laminating SystemInside the LaminatorTheSD460systemhasonestandardlaminator,intheL1position,withanoptionalsecondlaminatorin

SD Series Card Printer User’s Guide A-5 Laminator Configuration LabelThelaminatorconfigurationl

A-6 SD460 Laminating SystemLaminator SetupTheSD460supportsfull‐colorprintribbonsthatdonothaveatopcoat(T)panel,includingYMCKandYMCKK

SD Series Card Printer User’s Guide A-7 Bothtopcoatandpatchoverlayscanbeclearorcanhaveatransparentholographicimageonthem.Theholograp

A-8 SD460 Laminating SystemLoad Laminator Overlay MaterialLoadtheoverlaymaterialinonelaminatorcartridgeatatime.

SD Series Card Printer User’s Guide A-9 5. Loadthenewrolloflaminatoroverlaymaterial.A. Putthebluesupplyspoolonthebluesupplyspindle 