DataCard SD Series Guide de l'utilisateur

Datacard® SD/CD™ Series Card PrintersUser’s GuideApril 2013Part No. 527248-001 Rev. C

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SD/CD Series Card Printers User’s Guide 1Chapter 1: IntroductionAbout this ManualThismanualprovidesuserinformationfortheSDandCDSeriesCardP

2 Introduction

SD/CD Series Card Printers User’s Guide 3Chapter 2: About the PrinterAbout the SD and CD Series Card PrintersThecardprinterappliesimages,text,an

4 About the PrinterPrinter Components

SD/CD Series Card Printers User’s Guide 5 Print Ribbon Cartridge

6 About the PrinterPrinter with Input Hopper

SD/CD Series Card Printers User’s Guide 7 Printer with Optional Multi-Card Hopper Card Hoppers H1 t

8 About the PrinterPrinter with Duplex Option

SD/CD Series Card Printers User’s Guide 9 

ii NoticePleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.Anyuse,operation,orrepairyouperformthatisnotin

10 About the Printer

SD/CD Series Card Printers User’s Guide 11Chapter 3: Using the SystemThissectionprovidesinformationonhowacardtravelsthroughtheprinter,the

12 Using the System2. Capturedevices,suchas:• AdigitalcameraconnectedtothePCtotakephotosforIDbadgesandothercards.• Asignature

SD/CD Series Card Printers User’s Guide 13 LCD Panel MenusTheLCDpanelshowstheprinter’smenusanddisplaysprintermessagesorconditions.Refert

14 Using the SystemUser Button and LightTheprinter’sUSERbuttondisplayswithaborderoflightthatindicatesthesystemstatus.UsetheUSERbutt

SD/CD Series Card Printers User’s Guide 15 Ribbon LightTheribbonindicatesthestatusoftheprintribbonintheprinter.Indicatorsincludethefoll

16 Using the SystemRetrieve the Printer IP AddressTheprintercandisplaythenetworkIPaddressituseswhenconnectedtothenetwork.Italsodispl

SD/CD Series Card Printers User’s Guide 17 7. PressENTER toreturntotheNetworkStatusmenu.Gateway Addressdisplaysonline2.8. PressENTER t

18 Using the SystemLoad and Replace SuppliesTopreparetheprintertoprintcards,loadblankcardstockintotheinputhopper(optional),andloadp

SD/CD Series Card Printers User’s Guide 19 Optional Multi-Card Hopper1. Unlocktheprinterandopenthemulti‐cardhopper.2. Loadthecardsintothe

iii Compliance Statements Liability StatementTheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.Pleasedonotattemptt

20 Using the System4. Loadafullrollofprintribbonontothespindleclosesttothecartridgehandle.5. Placetheemptyspoolonthespindlewi

SD/CD Series Card Printers User’s Guide 21 Install the Ribbon CartridgeInstalltheassembledprintribboncartridgeintotheprinter.1. Opentheprin

22 Using the System

SD/CD Series Card Printers User’s Guide 23Chapter 4: Printing CardsBefore Starting to PrintThissectionexplainshow toprintacardtoaprinter.Ma

24 Printing CardsPrint CardsMakesurethatcardsareloadedintheprinteroravailabletoinsertwhenprompted.Forthestepstofollow,referto“L

SD/CD Series Card Printers User’s Guide 25 6. ClickPrinttosendthecardtotheprinter.7. Attheprinter,insertacardinthesinglefeedslot,i

26 Printing Cards

SD/CD Series Card Printers User’s Guide 27Chapter 5: System MaintenanceClean the PrinterTheprinterperformsbestwhenitiscleanedonaregularbasi

28 System MaintenanceClean the PrintheadCleantheprintheadwhen:• Theprintheadisreplaced.• Thereareunprintedlinesonthefinishedcard.This

SD/CD Series Card Printers User’s Guide 29 4. Usegentlepressuretomovethecleaningswabbackandforthalongthefulllengthoftheprintheadedge

iv Regulatory ComplianceNotice for USA (FCC notice)ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforClassAcomputingdevices,p

30 System MaintenanceRun a Cleaning CardRunacleaningcardtocleandebrisfromtheinsideoftheprinterandfromthehopperrollers.Thecleaning

SD/CD Series Card Printers User’s Guide 31 2. UsetheLCDmenusystemtostartthecleaningcycle.A. BeginwhentheprinterdisplaysReadyandtheUS

32 System MaintenanceF. Insert cleaning carddisplaysontheLCDpanel.PresstheUSERbuttontostartthecleaningcycle.Theprintermovesthecard

SD/CD Series Card Printers User’s Guide 33 Optional Multi-HopperCleaningaprinterequippedwiththeoptionalmulti‐cardhopperinvolvestwosteps:cl

34 System MaintenanceClean the Printer1. PresstheUSERbutton.Suspended displays online1oftheLCDpanel.2. PresstheENTERkey.

SD/CD Series Card Printers User’s Guide 35 7. Insert cleaning carddisplaysontheLCDpanel.PresstheUSERbuttontostartthecleaningcycle.

36 System MaintenancePrepare the Printer for Use 1. Unlocktheprinterandopenthemulti‐hopperdoor.2. Removetheusedcleaningcardsfromtheh

SD/CD Series Card Printers User’s Guide 37Chapter 6: TroubleshootingThissectionhelpsyouidentifyandfixbasicissuesthatcanoccurduringprinti

38 TroubleshootingLocate a Problem Within the Card Production SystemFortypicalcomponentsofthesystem,referto“CardPrinterSystemOverview ”on

SD/CD Series Card Printers User’s Guide 39 Locate a Problem with Basic Printer FunctionsIfthesystemisnotworkingasexpected,followthesestepsi

v Notice for Taiwan (Traditional Chinese)Notice for JapanJapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatementKorea Communicat

40 Troubleshooting5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthestepstofollow,refertoyourprinter’sDriverGui

SD/CD Series Card Printers User’s Guide 41 USB Installation TroubleshootingProblem SolutionThe cable is loose. Reconnect the USB cable to the ports on

42 TroubleshootingNetwork Installation Troubleshooting Driver ProblemsTheCardPrinterDriverandprintercanhavethefollowingcommunicationproble

SD/CD Series Card Printers User’s Guide 43 The card printer driver does not detect the network-connected printerThe card printer driver does not detec

44 TroubleshootingDriver status or Windows print queue does not provide expected dataCard AppearanceCardappearanceproblemscanbecausedbymanydi

SD/CD Series Card Printers User’s Guide 45 Something did not printPrinting includes unexpected dataProblem Probable Cause SolutionNothing is printed o

46 TroubleshootingThe color printing has flawsProblem Probable Cause SolutionOne or more unprinted lines appear on the card.The printhead is dirty or

SD/CD Series Card Printers User’s Guide 47 The printing is too lightPart of the printed image is discolored.Cards have fingerprints or other dirt on t

48 TroubleshootingThe printing is too darkThe monochrome printing has flawsProblem Probable Cause SolutionThe card shows wrinkles in darkly colored a

SD/CD Series Card Printers User’s Guide 49 Magnetic Stripe ProblemsTobegintroubleshootingamagneticstripeproblem,firstprintamagneticstripet

vi Revision LogSD/CD Series Card Printers User’s GuideRevision Date Description of ChangesA June 2012 First release of manualB Nov. 2012 Updates for X

50 TroubleshootingUse Advanced Troubleshooting ToolsThePrinterManagerprovidesaccesstocarddesignsettingsandadditionaltroubleshootingtools.

SD/CD Series Card Printers User’s Guide 51 Card JamsThecarddidnotreachthepositionforthenextaction,suchasprintingorejectingthecard.You

52 TroubleshootingMessages and ConditionsWhentheprintercannotprocessthecardsent,itissuesacondition.TheLCDpanelonthefrontpanelshows

SD/CD Series Card Printers User’s Guide 53 108 Magstripe read no data Amber Flash Off Amber Flash Error109 Print ribbon problem Amber Flash Off Off No

54 TroubleshootingMessages from the XPS Card Printer Driver on the PC• TheCardPrinterDriverdisplaysthesamemessagesasthoseontheprinterLC

SD/CD Series Card Printers User’s Guide 55 Respond to MessagesYoucanrespondtoprintermessagesusingtheprinterfrontpanelbuttonsorbyclicking

56 Troubleshooting103: Printer problemTheprinterhadanerror.Thecardwillbecanceled.1. PresstheprinterPOWERbuttontopowerofftheprinte

SD/CD Series Card Printers User’s Guide 57 106: Magstripe data not foundTheprinterdidnotfindmagneticstripedataoncard.1. Mak esurethatyou

58 Troubleshooting108: Magstripe read no dataTheprinterdidnotfindanymagneticstripedataoncard.Thecardwillbecanceled.1. Mak esurethat

SD/CD Series Card Printers User’s Guide 59 111: Card not pickedTheprinterdidnotpickacard.To completethecurrentcard:Forprinterswithaninp

vii ContentsChapter 1: Introduction ____________________________________________________________ 1About this Manual___________________________________

60 Troubleshooting116: Magstripe not availableTheprinterdoesnothaveamagneticstripeoption.Thecardwillbecanceled.Removemagneticstripeda

SD/CD Series Card Printers User’s Guide 61 118: Print ribbon type problem Theprintercannotusetheribboninstalled.Thecardwillbecanceled.User

62 Troubleshooting121: Print ribbon not identifiedTheprintercannotusetheribboninstalled.Thecardwillbecanceled.Useribbondesignedforthis

SD/CD Series Card Printers User’s Guide 63 149: Option not installedTheprinterdoesnotsupportthepersonalizationbeingrequestedforthecard.The

64 Troubleshooting153: Insert same card side 2 up1. Takethe cardfromtheprinterandturnitoverendtoendsoside2isfacingup.2. Insertth

SD/CD Series Card Printers User’s Guide 65 Driver-Only MessagesThefollowingmessagesar eissued bytheCardPrinte rDriveranddisplayinamessag

66 Troubleshooting505: USB communication issueAnimportantdrivercomponentisnotrunning.Thecardwillbecanceled.1. Restartthecomputer.Thec

SD/CD Series Card Printers User’s Guide 67 510: The printer is unlockedTheprintermustbelockedtoresumeprinting.Makesurethatallaccessdoorsa

68 Troubleshooting

viiiOptional Multi-Hopper _____________________________________________________ 33Prepare the Printer for Cleaning __________________________________

ix 113: Close cover to continue ___________________________________________ 59114: Cover opened during job __________________________________________