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Troubleshooting 5-19
#
Obtain guidance from service before performing this task.
User’s Guide for Magna™ Platinum Series™ Printers
Optional overlay module
This section describes problems originating in the optional overlay module.
Holographic or clear laminate can be applied in the overlay module.
When you apply laminate, you might see problems. Use this table to address
problems you see with laminate.
If your printer has the optional topcoat module, see Table 5-3.
Table 5-4: Overlay quality problems
What you see Possible causes Solutions
Supply material sticks to
leading edge of the card.
Temperature is too high.
The overlay station needs
fine tuning.
Decrease temperature for
the overlay module. See the
e-Guide.
#
Contact your service
representative.
Supply material pulls the
card from the track.
Supply is loaded
incorrectly.
Temperature is too high.
You have switched to a
different card stock.
The overlay module needs
adjustment.
Load supply correctly. See
Chapter 2.
Decrease temperature for
the overlay module. See the
e-Guide.
#
Change settings for the
overlay module. See the e-
Guide.
#
Contact your service
representative.
Proximity cards do not
work after laminate is
applied.
Debower is not set for the
cards you are processing.
Set the debower to off. See
Chapter 2.
Cards are bowed (curved)
too much.
Debower is not set for the
cards you are processing.
Temperature is too high
for the card stock.
Set the debower to on. See
Chapter 2.
Decrease temperature for
the overlay module. See the
e-Guide.
#
If the temperature is correct
for the material, the material
is 1.0 or 1.1-mil laminate,
and you are using all-PVC
cards, switch to composite
cards.
i
- User’s Guide for 1
- Magna™ Printers 1
- Regulatory compliance 2
- Trademark acknowledgments 2
- Proprietary Notice 2
- Contents 3
- Overview 7
- About this manual 8
- Audience 8
- About the Magna printer 8
- Printer models 9
- 1-4 Overview 10
- Printer features 12
- Inside the printer 13
- 1-8 Overview 14
- 1-10 Overview 16
- 1-12 Overview 18
- Using the printer 19
- Loading cards 21
- 2-4 Using the printer 22
- Loading the print ribbon 23
- 2-6 Using the printer 24
- Load the print ribbon 24
- Removing the supply cartridge 25
- 2-8 Using the printer 26
- Remove the supply cartridge 26
- Load supply in the cartridge 26
- Supply tracker 28
- Set the debower 29
- 2-12 Using the printer 30
- Power on the printer and PC 31
- Ready button 32
- Status light 32
- Making cards 33
- 2-16 Using the printer 34
- Print from a PC application 34
- Removing cards 36
- Responding to messages 37
- Figure 2-18: Typical message 38
- Shut down the printer and PC 39
- 2-22 Using the printer 40
- Using the printer driver 41
- Document Properties 42
- Use the Properties dialog box 43
- 3-4 Using the printer driver 44
- 3-6 Using the printer driver 46
- • Print ribbon type 47
- • Print blocking pattern 47
- • Printer type 47
- 3-8 Using the printer driver 48
- Using the Printer Toolbox 50
- 3-12 Using the printer driver 52
- Open the Printer Toolbox 52
- Exiting the Printer Toolbox 53
- 3-14 Using the printer driver 54
- Maintaining the printer 55
- Running a cleaning cycle 56
- 4-4 Maintaining the printer 58
- Replace the cleaning roller 58
- Cleaning the printer rollers 60
- 4-8 Maintaining the printer 62
- Cleaning the supply tracker 64
- Clean the supply tracker 65
- Cleaning the heated roller 66
- Cleaning tips 67
- Cleaning the printhead 68
- Edge of the printhead 69
- Ground cable 70
- 4-18 Maintaining the printer 72
- Troubleshooting 73
- Troubleshooting guide 74
- Track Format Data 77
- Windows test page 78
- Magnetic stripe test card 79
- Problems with card appearance 80
- Problem Troubleshooting 81
- 5-10 Troubleshooting 82
- 5-12 Troubleshooting 84
- 5-14 Troubleshooting 86
- 5-16 Troubleshooting 88
- What you see 89
- Possible causes Solutions 89
- Optional overlay module 91
- 5-20 Troubleshooting 92
- Jane Doe 93
- 5-22 Troubleshooting 94
- Obtaining service 95
- 5-24 Troubleshooting 96
- 5-26 Troubleshooting 98
- Before you install 99
- Installation audience 100
- General requirements 100
- Selecting the site 101
- 6-4 Before you install 102
- 6-6 Before you install 104
- Install the printer 105
- Unpacking the printer 106
- Who to call for assistance 108
- Connecting cables 109
- 7-6 Install the printer 110
- Connect a USB data cable 110
- 7-8 Install the printer 112
- Connect the power cord 113
- Installing the printer driver 114
- 7-12 Install the printer 116
- 7-14 Install the printer 118
- 7-16 Install the printer 120
- 7-18 Install the printer 122
- Printing sample cards 124
- Setup tips 124
- Changing optional settings 125
- Setting printer permissions 126
- 7-24 Install the printer 128
- Safety and compliance 129
- Liability statement 130
- Acknowledgments 131
- Supplies and cards 133
- Personalization supplies 134
- Laminate material 135
- Authentic 136
- Tips for success 137
- Name Part number Description 137
- Card specifications 138
- StickiCards 139
- Contactless smart cards 139
- Pre-punched cards 139
- Card quality guidelines 140
- Cleaning supplies 141
- Replaceable cleaning sleeve 142
- Cleaning kits (optional) 142
- Magnetic stripe cleaning card 143
- Cleaning pen 143
- Heated roller cleaning stick 143
- Printer driver CD-ROM 144
- Path Purpose 145
- Printer components 146
- Card cartridge 147
- Cleaning roller spindle 147
- Card output stacker 147
- Data cable 147
- Power cable 148
- Smart card cable 149
- Overlay cartridge 149
- Topcoat cartridge 150
- Spool cap 150
- Related publications 151
- PC port settings 153
- Set up two ECP parallel ports 154
- Setting parallel port values 157
- • Setting USB port values 161
- • Setting serial port values 161
- Magnetic stripe encoding 165
- Magnetic stripe escapes 167
- Using magnetic stripe escapes 168
- Printer 169
- Manufacturer 169
- Encoding 169
- Syntax Example 169
- TTS (Thrift Third Standard) 170
- NTT character set 171
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