DataCard ImageCard Select Guide de l'utilisateur télécharger pdf (Page 63)

User’s Guide for Select™ Platinum Series™ Printers

Troubleshooting

This chapter explains how to troubleshoot the Datacard®

Select™ Platinum™ Series photo ID printer and how to obtain

service. It explains:

• What to do if you think the printer is not working

• How to make test cards

• Problems you might see in the appearance of cards

• How to obtain service

• How to package the printer to return for service

1 2 ... 58 59 60 61 62 63 64 65 66 67 68 ... 154 155

User’s Guide for 1
Select™ Printers 1
Regulatory compliance 2
Trademark acknowledgments 2
Proprietary Notice 2
Contents 3
Overview 7
About this manual 8
Audience 8
About the Select printer 8
Printer models 9
1-4 Overview 10
Printer features 11
1-6 Overview 12
1-8 Overview 14
1-10 Overview 16
Using the printer 17
Tips for success 18
Loading cards 19
2-4 Using the printer 20
Loading the print ribbon 21
2-6 Using the printer 22
Load the print ribbon 22
Power on the printer and PC 23
Ready button 24
Status light 25
Making cards 26
Removing cards 28
Responding to messages 29
2-14 Using the printer 30
Fix a printer problem 30
Shut down the printer and PC 30
2-16 Using the printer 32
Using the printer driver 33
Document Properties 34
Use the Properties dialog box 35
3-4 Using the printer driver 36
3-6 Using the printer driver 38
• Print ribbon type 39
• Print blocking pattern 39
• Printer type 39
3-8 Using the printer driver 40
Using the Printer Toolbox 42
Open the Printer Toolbox 43
3-12 Using the printer driver 44
Exiting the Printer Toolbox 45
3-14 Using the printer driver 46
Maintaining the printer 47
Running a cleaning cycle 48
Replace the cleaning roller 49
4-4 Maintaining the printer 50
Cleaning the printer rollers 52
4-8 Maintaining the printer 54
Use the duplex cleaning card 55
Cleaning tips 56
Cleaning the printhead 57
Edge of the printhead 58
Ground cable 59
4-14 Maintaining the printer 60
4-16 Maintaining the printer 62
Troubleshooting 63
Troubleshooting guide 64
5-4 Troubleshooting 66
Make a printer test card 66
Printer test card 67
Windows test page 68
Magnetic stripe test card 69
Problems with card appearance 70
Print module 71
5-12 Troubleshooting 74
5-14 Troubleshooting 76
Obtaining service 78
5-18 Troubleshooting 80
Before you install 81
Installation audience 82
General requirements 82
Selecting the site 83
6-4 Before you install 84
6-6 Before you install 86
Install the printer 87
Unpacking the printer 88
Who to call for assistance 89
Connecting cables 90
Connect a USB data cable 91
7-6 Install the printer 92
Installing the printer driver 94
Installation choices 95
7-10 Install the printer 96
7-12 Install the printer 98
7-14 Install the printer 100
7-16 Install the printer 102
7-18 Install the printer 104
Printing sample cards 105
Setup tips 105
Setting printer permissions 106
Changing optional settings 106
7-22 Install the printer 108
Safety and compliance 109
Liability statement 110
Acknowledgments 111
Supplies and cards 113
Personalization supplies 114
Supply roll storage 115
Card specifications 115
Card quality guidelines 117
Cleaning supplies 118
Replaceable cleaning sleeve 119
Cleaning kits (optional) 120
Magnetic stripe cleaning card 120
Duplex cleaning card 120
Printer driver CD-ROM 121
Path Purpose 122
Printer components 123
Print ribbon cartridge 124
Card cartridge 124
Cleaning roller spindle 124
Data cable 124
Power cable 125
Related publications 126
PC port settings 129
Set up two ECP parallel ports 130
Setting parallel port values 133
Figure C-3: Ports dialog box 135
Setting Value 135
• Setting USB port values 137
• Setting serial port values 137
Magnetic stripe encoding 141
Magnetic stripe escapes 143
Using magnetic stripe escapes 144
Printer 145
Manufacturer 145
Encoding 145
Syntax Example 145
TTS (Thrift Third Standard) 146
NTT character set 147

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DataCard ImageCard Select Guide de l'utilisateur Page 63

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